Windows 7 Sync Center Offline Files constantly "in progress" when syncing over VPN
Nutshell: when a Windows 7 user connects over VPN and tries to sync offline files, the Sync Center just shows a constantly moving "in Progress" bar. No errors are reported in the Event Viewer/Operational log. Works fine for Windows XP users. I have been researching this problem for many days and can't seem to figure out what is going on. I find it hard to believe that my company is the only one experiencing this problem but it could be something particular to our set up. LAN Setup 1x Server2003r2 Domain controller 1x Server2008 Domain controller Clients = Windows 7 Pro SP1 Scenario Each users "home directory" is mapped to drive U: We use Group Policy Folder Redirection to redirect users' local my docs to the U: drive. When a user first logs on to a PC, the initial sync goes well and if they disconnect from the LAN their files are available offline. If they connect to the company VPN from home and try to "Sync All" the Sync Center just shows a constantly moving progress bar with the status "Sync in progress". Nothing seems to synchronise. If they connect back to the LAN directly it will sync OK although some users get a "Network Location Unavailable" error and the Sync will stop dead I have tried deleting the cache and restarting it. I have even wiped a laptop and re-installed Windows 7 with SP1 integrated but the problems still persists. Any help would be greatly appreciatedThom McKiernan (UK) @thommck | thommck.wordpress.com | MCSA | MCTS
May 5th, 2011 10:45am

Hi, First, Please check whether you can access the folder via UNC path when the VPN is established. Also, I suggest to use the Network Monitor to monitor the network packages when you sync the Offline Files. Please download the Network Monitor at http://www.microsoft.com/downloads/en/details.aspx?FamilyID=983b941d-06cb-4658-b7f6-3088333d062f&displaylang=en Regards, Juke TechNet Subscriber support in form. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 6th, 2011 7:13am

I can access the folder via the DFS-R share or either domain controller (which are also file servers) it points too. I will take a look at Network Monitor and see if that shows up anything ThanksThom McKiernan (UK) @thommck | thommck.wordpress.com | MCSA | MCTS
May 6th, 2011 7:49am

Hi, Any updates? Do you find anything useful in Network Monitor? If you can access the shared folder manually, the Offline files should be synchronized. Please disable the firewall for a test.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 10th, 2011 1:43am

Hi, Any updates? Do you find anything useful in Network Monitor? If you can access the shared folder manually, the Offline files should be synchronized. Please disable the firewall for a test. Regards, Juke TechNet Subscriber support in form. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
May 10th, 2011 8:43am

Hi, Thanks for posting in Microsoft TechNet forums. As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Regards, Juke TechNet Subscriber support in form. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 12th, 2011 9:30am

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